Due to the highly perishable nature of our flowers and their short shelf life, we are unable to accept cancellations or modifications to orders once they have been placed. We apologize for any inconvenience this may cause. We strive to provide the freshest and highest quality flowers to our customers, and our commitment to this standard means that once an order is placed, it cannot be canceled or modified. We appreciate your understanding and support.
Return policy
Our commitment to delivering the freshest and highest quality flowers means that we guarantee all our products to be in optimal condition upon departure from our premises. As a result, we do not accept returns. We stand by the quality of our flowers and strive to exceed our customers' expectations with every order. If you have any concerns about your purchase, please contact us, and we will do our utmost to address them promptly and to your satisfaction.
Refund Policy
Refunds will only be issued in the following circumstances:
Flower Quality: We guarantee the freshness and quality of our flowers. In the rare instance that the product delivered exhibits more than 50% wilted flowers, we will provide a refund. Customers must inform us of any concerns by providing clear photos of the issue within 2 hours following the completion of the delivery. This allows us to promptly address any issues and provide appropriate assistance. Please note that any natural markings on the flowers should not be mistaken for signs of lack of freshness.
Non-Delivery: If a delivery issue arises, and your order was not delivered, please contact us immediately. Refunds will be issued after we investigate the matter and confirm the non-delivery.
We are committed to ensuring your satisfaction with every purchase, and we appreciate your cooperation in helping us maintain the quality of our products and services.
